Refund policy
Return & Refund Policy – SwissCart
At SwissCart, we strive to ensure that our customers are fully satisfied with their purchases. Please read our return and refund policy carefully.
1. Return Eligibility
Items can be returned within 7 days of delivery.
Products must be unused, undamaged, and in original packaging.
Items that are used, damaged, or missing parts may not be eligible for return.
2. Non-Returnable Items
Personal care items
Perishable goods
Items marked as Final Sale
3. Return Process
To initiate a return:
Contact us via email or Instagram.
Provide your order number and reason for return.
Our team will guide you through the return process.
📧 Email: Swisscartofficial@gmail.com
📸 Instagram: @Swisscartofficial
4. Refund Policy
Once we receive and inspect your returned item, we will notify you.
If approved, your refund will be processed within 5–7 business days.
Refunds will be credited to your original payment method.
5. Shipping Costs
Return shipping costs are the responsibility of the customer (unless the item is defective or incorrect).
Original shipping charges are non-refundable.
6. Damaged or Wrong Items
If you receive a damaged or incorrect product:
Contact us within 48 hours of delivery.
Share clear photos/videos as proof.
We will provide a replacement or full refund.
7. Order Cancellation
Orders can be canceled within 12 hours of placing the order.
Once shipped, orders cannot be canceled.
8. Contact Us
For any questions or support:
📧 Swisscartofficial@gmail.com
📸 Instagram: @Swisscartofficial